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• Students may initiate a complaint by completing the Informal Resolution Form. They may also begin the informal resolution process by contacting a DSPS professional via email, phone, virtual meeting, or in-person meeting.
• DSPS makes every effort to resolve concerns through informal discussion.

• Within 3 instructional days of receipt: DSPS contacts the student and/or faculty member to gather information.
• Within 10 instructional days of receipt: DSPS discusses concerns and offers a proposed resolution.

• Parties are notified in writing of the informal resolution within 10 instructional days of receipt of the complaint.
• If the student does not agree with the outcome, they may request to move to the formal resolution process.

If no informal resolution is reached, the student may submit a formal written request to the ADA/504 Coordinator (VPSS).

Formal request must be submitted within 5 instructional days of notification of the decision reached through the informal resolution process.

Parties are notified in writing of the decision reached through the formal resolution process within 10 instructional days of the receipt of the request.